Terms and Conditions

Guarantee
Payment
Shipping
Returns

Our 100% Exchange Guarantee

Your satisfaction is guaranteed. If you are not satisified — for any reason —
you may exchange your item in its original condition within 10 days of receipt
for any item in our catalog of equal value.

Payment

For your convenience, we accept most major forms of payment via Paypal.

Paypal accepts Visa, Mastercard, American Express, Discover
Our email address on Paypal is joseph@xoxjewelry.com.

Here is a list of countries that Paypal services.

Argentina
Australia
Austria
Belgium
Brazil
Canada
China
Costa Rica
Denmark
Dominican Republic
Finland
France
Germany Greece

Hong Kong
Iceland
India
Ireland
Israel
Italy
Jamaica
Japan
Luxembourg
Mexico
Netherlands
New Zealand
Norway
Portugal
Singapore
South Africa
South Korea
Spain
Sweden
Switzerland
United Kingdom

We accept Money Orders & Postal Orders in US$ only but you must create your order first on the internet and then include the printed order with your money order when you send it to us.

Mark the order number on your  money order, or postal order payable to "XOX Inc" and mail it to:

XOX
112 W. 9th St. #428
Los Angeles, CA 90015 USA 

Attention International Customers!

We do not accept bank wires, cashiers checks, postal orders, checks
or cash from outside of the USA. Please pay only via Paypal.

Shipping

For USA Residents (including Guam, Virgin Islands, APO, FPO and Puerto Rico)

We charge a flat $4.75 for shipping — no matter how many items you purchase!

We ship exclusively with the United States Postal Service (USPS).

Returns

If you wish to exchange a purchase simply fill out the Return Authorization form
and you will automatically receive a Return Authorization Number [RAN].

All returns must be shipped using USPS with a delivery confirmation tracking number. (This is for your protection.)

Ship your return to...


RAN#________________

, .

Upon receipt we will immediately notify you by e-mail that your package has been received and we will reship you the item that you wished in exchange.

Att: International Customers

We do not ship BOXES or BOXED JEWELRY overseas (unless you agree to pay the additional shipping charges) even if the ad indicates that a box is included. In lieu of a box we will include a travel pouch.

While we would all love for international packages to be delivered quickly reality is that it can take sometimes up to 3 weeks for a package to arrive at its destination. USPS does not allow us to run a trace on a package before 30 days and such a trace will take another 30 days for USPS to determine if it has been delivered or lost.

Therefore, from the day we ship we will not issue a replacement until 60 days from the day of shipment and 32 days after your notification to XOX Jewelry that the package did not arrive. We will also ask you to print out an online form and fax us with your signature stating that you did not receive the package.

By purchasing from XOX Jewelry you agree to this waiting period in the event that the package does not arrive. XOX Jewelry will fax to you, at your request, a copy of the receipt and registration number to prove that the shipment was made. Please understand that XOX Jewelry does not run the postal service... if it did you would have your parcel within just a few days for sure!